Privacy Policy

Mediacoms Limited is committed to protecting the privacy and security of your personal data. This policy explains how we collect, store, and process your personal information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We collect personal information necessary to process your transactions and maintain your account, including:

  • Contact Details: Name, billing address, delivery address, phone number, and email address.
  • Business Data: Job title, company name, and commercial registration numbers (for trade clients).
  • Technical Logs: IP addresses, cookies, and browsing data collected via website analytics.
  • Payment Details: All payment processing is securely managed by authorized third-party gateways. We do not store raw credit or debit card data on our internal servers.

2. How We Use Your Data

We process your personal information under the following legal bases:

  • Contractual Necessity: To fulfill, dispatch, and track your orders, or manage your trade account.
  • Legal Compliance: To maintain records for tax, accounting, and anti-fraud purposes.
  • Legitimate Interests: To send occasional business updates, promotional offers, or feedback requests, which you can opt out of at any point.

3. Data Sharing with Third Parties

We never sell your personal information. We only share essential data with trusted service providers to complete your orders, including:

  • Couriers & Logistics: Sharing your delivery address, phone number, and email with APC Overnight, Royal Mail, Evri, or heavy goods carriers to ensure safe transport and tracking notifications.
  • IT & Web Hosts: Secure database providers and website platform administrators who keep our online services operational.

4. Data Retention

  • Storage Limits: We store customer data for as long as your account remains active or as required by law.
  • Financial Records: Financial and invoicing documents are securely retained for a minimum of 7 years to meet UK HM Revenue & Customs (HMRC) accounting requirements.

5. Your Legal Rights

Under the UK GDPR, you have the following rights regarding your personal information:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Ask us to rectify any inaccurate or incomplete details.
  • Erasure: Request that we delete your data, provided it is no longer required for legal or contractual purposes.
  • Object or Restrict: Object to data processing for direct marketing campaigns.

6. Contacting Our Data Team

If you have any questions about this privacy policy or wish to exercise your data rights, please contact our team:

  • Company Name: Mediacoms Limited
  • Registered Address: Unit I1, Peek Business Centre, Woodside Industrial Estate, Bishop's Stortford, Herts, CM23 5RG
  • Telephone: 01279 656983