Delivery Information

Delivery Policy

We want to get your orders to you quickly and safely.

1. Shipping Provider

Standard orders are shipped using APC Overnight, a trusted UK courier network.

2. UK Domestic Shipping Information

Mainland UK

  • Standard Delivery: Dispatched via APC Overnight and typically arrives within 1 to 3 business days.
  • Courier Variations: We reserve the right to dispatch orders via alternative couriers when necessary to ensure optimal service.
  • Shipping Cost: Delivery starts from £10.00 for orders under £150.
  • Free Delivery: Enjoy free standard delivery on all orders over £150.

Heavy & Oversized Items

  • Pallet Delivery: Heavy or oversized items may require delivery on a pallet and can be sent by an alternative carrier.
  • Surcharges: Additional charges for pallet shipping will be calculated and added automatically at checkout.

Offshore & Remote Areas

  • Covered Locations: Includes the Isle of Man, Channel Islands, Northern Ireland, and the Scottish Highlands.
  • Courier Variations: Orders to these remote locations may be transferred to an alternative courier (such as Royal Mail or Evri) to ensure successful delivery.
  • Delivery Times: Please allow an additional 2 to 4 working days for items to reach offshore islands.
  • Surcharges: Higher courier operational costs mean a shipping surcharge may apply at checkout based on your specific postcode. Please contact us directly for an exact quote.

3. Collection Option

  • Local Pickup: Collection from our main office is available.
  • Collection Address: Mediacoms Limited, Unit I1, Peek Business Centre, Woodside Industrial Estate, Bishop's Stortford, Herts, CM23 5RG.
  • Collection Hours: Available Monday to Friday between 9:00 AM and 4:30 PM.
  • Arrangements: Please select the collection option at checkout or contact us to arrange a suitable pickup time.

4. Order Processing

  • Cut-off Time: Orders placed before 11:00 AM Monday to Friday are processed and dispatched the same day.
  • Dispatch Days: We dispatch packages Monday through Friday, excluding UK bank holidays.

5. Delivery Times & Tracking

  • Delivery Hours: Standard couriers deliver between 8:00 AM and 4:00 PM, Monday to Friday.
  • Tracking Link: You will receive an email with a tracking number once your order leaves our warehouse.
  • Delivery Window: Main couriers like APC will send a text or email on the morning of delivery with a 2-hour time slot.

6. Requirements Upon Arrival

  • Signatures: A signature is required for all courier deliveries.
  • Safe Place: You can manage delivery preferences or specify a safe place directly through the courier tracking portal.

7. Damaged or Missing Items

  • Inspection: Please check your package for damage before signing.
  • Reporting: Report any delivery damage or missing items to us within 48 hours.

8. Contact Customer Service

If you have any questions about your delivery, need an island shipping quote, or want to coordinate a collection, please contact us: